Privacy Policy

01Overview

This Privacy Policy explains how Love Your Neighbor LLC, d/b/a Open Door Digital Studio] ("Open Door Digital Studio," "we," "us," or "our") collects, uses, and protects information when you visit tryopendoor.com (the "Site") or sign up to receive communications from us, including through our email and SMS opt-in program.

By submitting information through our Site, you agree to the collection and use of information as described in this policy.

02Information we collect

We collect information you provide directly to us, such as when you submit our Studio Access form:

• Contact details - your first name, email address, and mobile phone number.
• Consent preferences - whether you opted in to email updates, SMS updates, or both, along with the date and time you gave that consent.
• Communications - any messages you send us directly, such as replies to our emails or texts.

We also collect certain information automatically when you visit the Site, including your IP address, browser type, device information, and general usage data (such as pages viewed and time on page), typically through cookies or similar technologies. See Cookies & analytics below.

03How we use information

We use the information we collect to:

• Send the email and/or SMS updates you opted in to receive, such as project availability, case studies, and studio notes;
• Respond to inquiries and provide customer support;
• Operate, maintain, and improve the Site and our services;
• Maintain records of consent for compliance purposes; and
• Comply with legal obligations.

We do not use the information collected through this form to make automated decisions that produce legal or similarly significant effects about you.

04SMS / text messaging program

If you check the box to receive text messages, you are opting in to receive recurring, automated marketing text messages from Open Door Digital Studio at the mobile number you provided. The following terms apply to that program:

• Consent to receive text messages is not a condition of any purchase or engagement with our services.
• Message and data rates may apply. Message frequency varies.
• You can opt out at any time by replying STOP to any message. You may receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
• Reply HELP for assistance, or contact us directly using the information in Contact us.
• Carriers are not liable for delayed or undelivered messages.
• We retain a record of your consent, including the date, time, and method of opt-in, for compliance purposes.

05Email communications

If you check the box to receive email updates, we will send you emails consistent with what you signed up for. Every marketing email we send includes a clear way to unsubscribe. You may also unsubscribe at any time by contacting us directly. We comply with applicable email marketing laws, including the CAN-SPAM Act.

06How we share information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our marketing and communications program, such as our customer relationship management (CRM) and marketing automation platform, our email delivery service, and our website hosting provider. These providers are only permitted to use your information to perform services on our behalf.
• Legal and safety purposes - where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Open Door Digital Studio, our users, or others.
• Business transfers - in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

07Cookies & analytics

We may use cookies and similar technologies, including analytics tools such as [e.g. Google Analytics], to understand how visitors use the Site and to improve it over time. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

08Data retention

We retain the information described in this policy for as long as needed to provide our communications program, maintain compliance records of your consent, and satisfy legal, accounting, or reporting requirements. If you unsubscribe from email or opt out of SMS, we retain a minimal record of that request so we can honor it going forward.

09Your choices & rights

You can:

• Unsubscribe from email at any time using the link in any email;
• Opt out of SMS at any time by replying STOP;
• Request access to, correction of, or deletion of your personal information by contacting us; and
• Depending on where you live, you may have additional rights under applicable state privacy laws (such as the right to know what information we hold about you or to request deletion). Contact us to make a request.

10Children's privacy

Our Site and communications program are directed at businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Site or continued opt-in status after changes are posted constitutes acceptance of the updated policy.

13Contact us

If you have questions about this policy or want to exercise any of your rights, contact us at:

Love Your Neighbor LLC dba Open Door Digital Studio
40 Heritage Hill Road, Windham, NH 03087
Email: hello@tryopendoor.com
Phone: 855-512-2030